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Job Summary:
Responsible for the identification, design and execution of organizational development strategies to achieve optimal organizational and employee performance, productivity and engagement. Serves as a credible and knowledgeable expert in organizational development strategies and intervention in a complex, rapidly changing and performance-driven environment.
Upholds the standards of the system-wide customer service program.
Required Qualifications:
Bachelors Degree in Organizational Development, Organization Psychology or related field.
At least seven years of Organizational Development or managerial experience in health care or highly customer service oriented environment
Proven ability to interact credibly and effectively with all levels of the organization
Demonstrated experience in effectively facilitating small and large group interactions
Proven ability to manage multiple projects simultaneously with a high attention to detail and follow through
Demonstrated experience in change management
Excellent written, verbal, interpersonal and presentation skills
Preferred Qualifications:
Masters Degree in Organizational Development, Industrial Psychology, Business or related field
Experience in a health care setting
Professional in Human Resources (PHR, SPHR) or certification eligibility per HRCI Standards
Organizational development or coaching certificate.
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