Rss test description en-us Tue, 29 Jul 2014 10:46:41 GMT Tue, 29 Jul 2014 10:46:41 GMT Weblog Editor 2.0 <![CDATA[Enthusiastic, eager to grow and have fun Level 1 Help Desk Analyst wan]]>,_eager_to_grow_and_have_fun_Level_1_Help_Desk_Analyst_wan.html

Job Description:

We are an established and growing IT Managed Service provider looking to add more talent to our world-class team.  While this is an entry-level position, a successful applicant will be responsible for some of the most important roles in our Managed Services Business.  This is an exciting time to join our team as we continue our rapid growth and development into becoming an industry leading MSP. Don't miss this opportunity to be a part of something that will change the way you think about IT and going to work each day.

Job Responsibilities:

As a Level 1 IT Helpdesk Support Representative, you will report to the Help Desk Team Lead. Your primary responsibility will be answering client's calls and reviewing auto created tickets to clearly understand the problem or request and be able to document it into a concise and accurate ticket.

Other responsibilities will include and not be limited to: 

  • Impress our clients with your exceptional customer service skills
  • Accurately assess the impact of an incident to assign the appropriate SLA to tickets
  • Ask the correct questions to get to the root cause of an issue or request
  • Participate in daily huddles to collaborate and solve difficult problems as a team
  • Manage all new user requests (hardware/software procurements, coordinating resources for onsite installations, creating user accounts)
  • Provide basic troubleshooting (hardware, software, email, connectivity, etc.)
  • Manage and maintain client information in our PSA system
  • Participate in weekly business development meetings to continually improve our service, business, culture and teamwork
  • Learn and present your own knowledge in our staff driven lunch and learn sessions
  • Win monthly contests geared toward customer service excellence
  • Work with your team of Help Desk Analysts to reach goals of winning quarterly bonuses and prizes
  • Work on projects with our Professional Services team

Knowledge/Skills/Experience Required:

  • Two years of desktop support in a Microsoft Active Directory environment
  • Two years of customer service work experience
  • Strong skills with Microsoft Office (2010 & 2013)
  • Strong knowledge of Microsoft Windows desktop Operating Systems (Window 7 & Windows 8)
  • Good understanding of email systems (Microsoft Exchange, Microsoft Outlook, BES, ActiveSync, Anti-Spam)
  • Basic understanding of networks (TCP/IP, DNS, DHCP, Switches, Routers)
  • Basic understanding of Microsoft Active Directory (managing user accounts)
  • College or University Diploma (or actively working towards one) 

Knowledge/Skills/Experience that would be a bonus:

  • Any experience working with Law related applications (PC Law, Time Matters, Amicus Attorney, Philips SpeechExec, Document Assembly, Document Management)
  • Desktop virtualization experience (Citrix Xen, Microsoft Terminal Server)
  • ITIL training/certifications 

Personal Attributes:

  • Ability to have fun while being professional
  • Always looking for ways to grow and improve
  • Excellent communication skills (verbal and written)
  • Excellent analytical and problem-solving abilities
  • Outgoing and eager to participate in contests, meetings and business development ideas
  • Strong attention to detail with a high regard for quality and professionalism
  • Ability to work independently as well as part of a team
  • Strong time management skills
  • Eager to learn and grow
  • Committed to your own growth and the growth of the company and team

Company Overview:

We are an established and growing IT Consulting and Managed Services provider in the GTA. Our main vertical is small to mid-sized Law Firms. We work with the latest technologies and specialize in Thin Client and Virtualization solutions.

We provide full infrastructure support to our clients and support everything in their environment (Servers, desktops, networks, mobile devices and applications). We are also responsible for proposing and implementing the latest technology solutions to our clients.

We have a staff of hardworking, eager to learn people that take pride in their jobs and have a lot of respect for their team and our clients.  Our culture is based on working hard but also having fun. We achieve this balance through monthly/quarterly contests, team-building events and working in an environment that rewards new ideas and innovation. 

Tue, 29 Jul 2014 10:11:21 GMT,_eager_to_grow_and_have_fun_Level_1_Help_Desk_Analyst_wan.html
<![CDATA[Customer Training Professional]]>

Company Information:

Founded in 1866, Reynolds and Reynolds provides document and software solutions to the automotive industry.  We offer solutions for each area of the dealership including parts, service, accounting, and sales.   

We are currently seeking Customer Training Professionals (CTP) to expand our Training Department. Our CTPs act as subject-matter experts and are responsible for providing on-going training, to help our customers make a smooth transition to the Reynolds and Reynolds system.


  • Travel across Canada to meet with dealership management to understand their business needs
  • Plan and deliver on-site training sessions to dealership personnel
  • Act as a liaison between the Sales and Technical teams, to ensure that our solutions exceed the needs of our customers
  • Support current customers, by conducting follow-ups and identifying additional training needs


  • University degree or College diploma, preferably in Business
  • Previous sales, training, and/or automotive experience preferred
  • Proven presentation and communication skills
  • Prepared to travel across Canada 75% of the time
  • Ability to travel to the U.S. for company paid training


  • Extensive paid training: Several courses at Reynolds University in Dayton, Ohio on our solutions and industry, in addition to mentorship from experienced Trainers.
  • Opportunities for career advancement
  • Immediate benefits coverage:  Medical, dental and vision.
  • Additional REYwards :  Paid travel expenses, laptop, cell phone, and discounts on cars,      computers, hotels, events and much more!

To Apply:

  • Email your resume and minimum salary requirements to our Canadian Recruitment Centre
  • Quote REF. #166JBS in the subject line.
Tue, 29 Jul 2014 10:11:21 GMT
<![CDATA[Senior Service Desk Analyst]]>

The senior service desk analyst's role is to support and maintain the Corporate ERP business system CMS. The person will troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

The position will communicate with all manufacturing departments and should be capable of serving their various information systems-related needs.

Work with end users to identify and deliver required system service levels

Employ listening and questioning skills to uncover all aspects of problems for complete resolution and customer satisfaction.

Add to and improve the knowledgebase needed within the Service Desk.

Provide support ensuring end to end ownership and resolution of incidents and requests.

Other tasks and on occasion required to travel to various facilities as directed by the Business Systems Manager.

  • (Real Time) Shop-Floor Reporting. Labels.
  • Bills of Material, Routing, Inventory Control, Product Costing, General Ledger, A/P, A/R, Demand Management, MRP, Purchasing, Vendor Releases etc.
  • Query/400 (advanced level).
  • Excellent knowledge of OS/400. (IBM i)
  • Basic understanding of RPG/CL/ILE programming.
  • Seven plus years of experience of working in an AS400 environment.
  • Seven plus years experience in application support, analysis and relevant   industry experience.
  • Excellent knowledge of ERP software in manufacturing environment with understanding of Production, Inventory, Purchasing, Accounting and EDI.
  • Must be a self starter who can take responsibility for multiple aspects of a complex problem and lead it to a successful solution.
  • Must be able to work as part of an integrated team consisting of all departments and the shop floor.
  • On call availability. 
  • Bachelor's  Degree in Computer Sciences or Business Administration and Management, or equivalent experience.
  • CMS (Epicor), IBM Power Systems  (AS400) Professional Services experience.
Tue, 29 Jul 2014 10:11:21 GMT
<![CDATA[Account Manager]]>

Company Information:

Founded in 1866, Reynolds and Reynolds provides document and software solutions to the automotive industry. We offer solutions for each area of the dealership including parts, service, accounting, and sales.  Reynolds employs more than 4,300 associates worldwide and we were recently ranked 3rd in the 50 Best Companies to Sell For in Selling Power Magazine.

We are currently looking for an Account Manager to join our sales team! Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry.

Job Responsibilities:

  • Promote the sale of Reynolds' solutions at automotive dealerships within your territory     
  • Serve as the subject matter expert for our core software solutions and be responsible for building and maintaining relationships with our current and new customers
  • Work closely with area sales specialists to drive market share growth and show how our suite of solutions can help car dealerships deliver superior results.


  • Extensive paid training: Several courses at Reynolds University in Dayton, Ohio, on-the-job mentorship from experienced professionals, and ongoing E-learning opportunities.
  • Immediate benefits coverage:  Medical, dental and vision.
  • Monetary recognition: In addition to a secure base salary, earn performance-driven commission. 
  • Flexibility:  Work from a home-based office, managing your own schedule and accounts within a protected territory.
  • Additional REYwards :  Company car, iPhone, paid travel expenses, laptop, company pension plan, and corporate discounts!


  • Bachelor's degree, College diploma, or equivalent experience
  • 3+ years related experience
  • Strong team player with persuasive communication skills and selling style
  • Able to travel extensively, with some overnight travel
  • Full Canadian driver's license with good driving record and credit history
  • Automotive industry experience is a plus (Sales Associate, Sales Manager, Internet Sales Manager, or F&I Manager)

To Apply:

  • Email your resume and salary requirements and quote Ref. #129JBS
Tue, 29 Jul 2014 10:11:21 GMT