Rss test description en-us Sat, 19 Apr 2014 18:37:23 GMT Sat, 19 Apr 2014 18:37:23 GMT Weblog Editor 2.0 <![CDATA[Desktop Support Analyst]]> Overview:

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, workstations, Servers and network. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. May involve use of problem management databases and help desk system.


The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments.

Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.


Will have experience with and be certified in major product lines, including possessing 2 IBM certifications.


Performs general technical support, and troubleshoots and desktop systems software and hardware.

Performs basic computer hardware and software installation and configuration.

Troubleshoots general problems under direction of a higher level of support.

Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.

Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.

Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.

May install, test, and repair computer systems on customer site.

May interact with customer responding to technical questions or request for information.

Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.



Sat, 19 Apr 2014 03:22:29 GMT
<![CDATA[Commis a l'inventaire/Inventory Control Admin]]>'inventaire_Inventory_Control_Admin.html Overview:

The Inventory Controller is in direct contact with the customer to control the FCDQ equipment warehoused in our facilities.


Receiving and Shipping of customer equipment, updating the inventory file (Excel). In contact directly with the people at Desjardins.


Fluent in French (written and spoken). Good knowledge of Office tools, more specifically Excel and Outlook. At least 3 years experience in a warehouse environment. Good customer and communication skills.

Sat, 19 Apr 2014 03:22:29 GMT'inventaire_Inventory_Control_Admin.html
<![CDATA[Systems Support Tm Lead]]> Overview:

Perform the Team Lead resposnibilities as listed below. Review performance of the team and provide service improvements where deemed necessary. Implement service improvements and oversee the teams progress. Schedule team activities. Ensure documentation is up to date and current.


  • Lead team to perform proactive and reactive Incident Management including L1 and L2 services.
  • Lead team to perform active system monitoring and event management. Elements monitored will include (but will not be limited to) physical hardware status, system and application processes, services, event logs, backups, scheduling, data transfers, resource utilization.
  • Co-ordinate remediation efforts with onsite, physical presence, or site services as needed.
  • Co-ordinate hardware and/or firmware repair (may include reactive patches).
  • Ensure team follows up on problem review for high impact and/or recurring problems.
  • Ensure team executes all changes requested, routine maintenance, or emergency break fix in accordance with Customers defined Change Management process. Perform peer technical review and approval of scheduled changes per Customer processes.

background in System Operations support and processes.

Sat, 19 Apr 2014 03:22:29 GMT
<![CDATA[Enterprise/Master Architect]]>

Enterprise/Master Architect CR-10045

IMMEDIATE HIRE for an experienced Master or Enterprise Architect for designing migration strategies and infrastructure solutions to fulfil client and business requirements. This is a 12+ month contract position in Toronto, Canada with the work able to be done remotely.

Qualified candidate must possess excellent oral and written English skills with proven capability to represent client at external events including client sessions.


  1. Architect will establish and maintain a professional working relationship at multiple levels both internally and with the client by developing a core understanding of the client's unique business needs and competitive challenges
  2. Assist in shaping strategy and architect solutions to fulfil client needs, and interface with both internal and external/industry experts to anticipate customer needs and facilitate solution development.
  3. Architect is responsible for migration strategies, technical governance, and solution design supporting the global program and interfacing with program management for client engagements in global locations.
  4. In project delivery, the Architect will be responsible for data rationalization and detail design.


  1. Minimum 5  to 10 years Architecture experience and a minimum of 8  to 15 years of business experience. Demonstrated skills in migration strategy development, solution design and client IT consulting experience.
  2. Ability to understand the client's business problem, need, or opportunity and solution design addressing the business problems, needs, and opportunities.
  3. Ability to lead the architectural design, development, deployment, and technical quality of large enterprise or global solutions that span multiple technologies and disciplines.
  4. Ability to provide architectural direction for multiple medium to large sized projects concurrently in various stages of their life cycle or a large project full time.
  5. Ability to comprehend the client's business problem, need, or opportunity and to design a strategy/solution that completely and correctly addresses the business problem, need, or opportunity.
  6. Ability to validate/evaluate if an information systems or operational architecture meets business needs.
  7. Relates risks and challenges the client should expect to encounter with a given strategy/solution with other client efforts or projects (use of internal knowledge of organization; trusted advisor relationship).
  8. Develops Architecture Specification deliverables that map customer business requirements into complete information systems (technologies, processes and people) or operational solutions.
  9. Ability to apply knowledge of how the industry uses IT to address business challenges using, for example, technical standards and infrastructure, cross-industry trends that impact IT investment, industry-specific roadmaps, and IT enablers.
  10. Ability to establish a leadership role in business development activities for large, complex opportunities as solution architect.
  11. Build rapport and trust internally within and externally with the client.
  12. Ability to strategically consider all sides of an issue within the contexts of time, breadth, and range of options.
  13. Ability to systematically gather, assess and apply critical organizational, technical, operational, and sales/marketing information for business decisions.
  14. Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a credible image.
  15. Ability to articulate technical or operational problems into understandable business terms appropriate for the audience.
  16. Ability to design and present high-impact messages to a client's executive level management.
  17. Ability to leverage presentation tools to persuasively communicate complex messages to multiple audience levels, including executive level management.


College Degree required or equivalent work experience in lieu of degree.

Fri, 18 Apr 2014 12:21:02 GMT